Cancellation & Refunds

The free week

• You add a card or PayPal account to start. Nothing is charged for 7 days.
• Your first charge is on day 8. We email you a reminder before it.
• Cancel any time in the first 7 days and you pay nothing.

Cancelling

Go to Parent settings and press Cancel — one click, no calls or emails. You keep access until the end of the period you've already paid for, then billing stops.

Refunds

• Monthly plans: if you forgot to cancel, email us within 7 days of a charge and we'll refund it.
• Annual plans: full refund within 14 days of the charge; after that, a pro-rated refund for the unused full months.
• Refunds go back to the original payment method, usually within 5–10 working days.

Failed payments

If a payment fails, your child keeps working for 3 days while you update your card.

What you'll see on your statement

Charges appear as "WhyWrong" through PayPal.

Ask for a refund

Email whywronghelp@gmail.com with your account email, or use the contact page and choose "Billing".